The Tristar Approach to Managed IT

Here at Tristar Tech Solutions, we have a thirst for technology, but we understand that not all businesses share that same enthusiasm.  Many businesses simply want reliable, cost-effective, expertly managed, and empowering IT infrastructure that helps their business expand and thrive.  That is what we aim to provide; comprehensive, business-friendly managed IT services and solutions that work for businesses with the tech-speak and IT jargon kept to a bare minimum.

Our offering covers all bases, from physical infrastructure to cloud computing, consultancy to managed IT services; see below for more details on how we can facilitate your business.

Managed IT Support

Our IT management delivers the resources of an IT department for less than the cost of hiring a full-time technician.  Outsourcing your IT management to us will allow you to focus on operating your business; we take care of the managerial responsibility of securing, updating, and proactively maintaining your IT systems on your behalf.

IT ‘downtime’ can cause revenue losses and discontented customers.  Our helpdesk’s average support response time is around 5 minutes and our average resolve time is just 35 minutes, meaning you’ll be able to get back up and running quickly after a troublesome event. Plus, our proactive approach to maintenance means such disruption is less likely to occur at all.

IT Consultancy

Our project consulting services can help you with your next IT project, be it big or small.   We employ a non-technical approach in the guidance we offer – unlike some companies who like to hide behind a wall of IT terminology – as we believe it’s important that our customers fully understand how the technology they use works and how new technology can help them.

Our consultancy services cover a broad range of capabilities: from hardware upgrades and network solutions; to software and systems analysis; whatever you need help with there’s a good chance we have the knowledge and understanding required to assist you.

We can typically provide the solutions we recommend, but when we can’t, we will put you in touch with one of our trusted partners who can.

The Cloud

One of the greatest revolutions in computing in recent years.  Harnessing the power of the cloud allows you to evade the constraints of your physical hardware and tap into a vast pool of global computing resources in a cost-effective way, and without the cost and time burden of preserving physical hardware.

You may already be familiar with Cloud storage but the cloud also features countless other facilities and resources - from Cloud-based phone systems and desktop backups to virtual servers and application hosting – whatever computing service you require there is now a good chance it is available in the cloud!

We focus particularly on Microsoft’s 365 suite and our Managed Online Backup. Both of these services offer 3 main benefits common to many Cloud-based services: cost-efficiency, ease of use/maintenance and security.

Physical Infrastructure

Upgrading your network, expanding capacity, or implementing new hardware can be a formidable prospect; it can be expensive and choosing the right solutions can be an all-consuming, traumatic experience.  That’s where Tristar steps in.  Working with us takes the strain out of project management.  We can control your project from start to finish, ensuring everything is provided on time and on budget.