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Benefits of Proactive Support versus Break Fix Support
The ability to run your company smoothly and as efficiently as possible being your end goal is crucial to your business success. When thinking about accessing your company’s applications, financial reports and customer data without any downtime and loss of revenue, you must also think about the best ways to make your systems stable and dependable. There is more than one way of managing your system and here we will address two of them and discuss Benefits of Proactive versus Break and Fix Support.
The Advantages of Proactive Support
Today Proactive or managed services is a term which is being used to describe a new way in managing your IT systems. The responsibility and risks fall in the hands of managed service providers helping you to stay ahead of the issues and problems.
Proactive Support providers have the same goal as their customer, where they both need and want a stable network. In case of any problems emerging, they both would lose revenue and with downtime, the customer’s productivity drops and the provider loses technical support time. Another advantage of Proactive Support is having a monthly fee with no limited hours of use with support and monitoring of your systems in order to achieve optimal system stability.
The Disadvantages of Break Fix Support
Disadvantages of the break fix support lies in the providers, where they address the issues after they occur and they have no motive to work on your systems stability due to them making money every time you have a problem. They do not invest in network management tools, thus enabling you to benefit from the same tools and automation systems. The response times are more than anticipated and in the case of the IT provider addressing the same issue more than once or working slower you will be charged double or more than you should, essentially not putting their own interests above yours.
Benefits of Proactive versus Break Fix Support should help you decide which path is best for you. No matter the size of your business Break Fix Support will most likely cost you more and give you less efficiency. Proactive support will cost you less in the long run, and with aligning your needs with theirs, gives your company and you IT systems the stability you need to manage and run your business successfully.
For more information please contact us now. Our representatives are waiting to hear from you at +44 (0) 844 833 0333.
