The Benefits of Outsourcing Your IT Support for SMEs

IT support is a crucial part of any business model. In today’s tech-focused world, no business of any size can afford not to have their IT closely monitored and taken care of by professionals who know what they’re doing.

When things go wrong, it’s reassuring to know that you have experts on hand ready to work on the problem and get it resolved as soon as possible. By outsourcing your IT support services, you stand to gain the peace of mind that comes with knowing everything is under control at a far lower price than bringing in your own IT Support Engineer. Here are just some of the benefits SMEs can gain by outsourcing their IT support:

Better Control of Your IT Costs

Outsourcing your IT support at a fixed rate allows you to budget more effectively. A bespoke IT plan for the company enables you to only pay for what you need so that you won't be wasting expenses. Additionally, you won't be spending funds on expensive IT software, but you will still be able to take advantage of the great software that your IT support company is using on your behalf.

Reduce Costs in Labour

Hiring an in-house IT manager can be significantly costly. In fact, in the UK an IT manager has an average base salary of just over 50k. So, when you outsource your IT needs, you don’t have to pay a large salary for an additional worker. Additionally, temporary employees may not live up to your expectations as they won't get to know your business inside and out. By outsourcing to an IT support company, they have the chance to learn the ins and outs of your business while providing all the expertise and knowledge of an IT professional, without the professional salary price tag.

More Time Can Be Spent Elsewhere

Time is the most important resource for business owners and the more productively that limited time is spent the more successful organisations tend to be. If you can’t hire an in-house IT support team, then chances are you’re losing valuable time managing your IT infrastructure when you could be spending that time on more critical aspects of the business elsewhere. By outsourcing your IT responsibilities, you free up this time by leaving this time-consuming yet necessary work to the professionals.

Enjoy the Latest Technology

When you outsource your IT support, your business gets to take advantage of all the new advances and up-to-date trends in the world of computers. An outsourced IT provider will be up on the latest software, getting all the latest news and updates. Rather than falling behind with your obsolete systems, you can let professionals who know their way around the newest tech, monitor your IT systems by providing you with the very best IT support.

Increased Productivity

You may assume you're saving money by assigning out IT tasks between your existing staff members, but all you're doing is lowering everyone's productivity. Not only does this negatively impact their work, but you could stand to lose more money than you'd otherwise save by not outsourcing the work to a professional – especially if something goes wrong and you need to bring in help to fix the problem.

Instead of relying on workers who don’t specialise in IT, relieve them of this duty with outsourced IT support and allow them to focus on their roles.

Take Advantage of Expertise

Outsourced IT specialists will not only be able to offer you the latest tech, but also the latest know-how. They will be equipped with the expertise needed to drive your business forward and provide you with the IT support you need.

As well as this, an outsourced provider also works alongside many other businesses aside from your own, which expands their knowledge pool even further. The experience they gain from helping multiple clients solve a diverse range of problems means that, should you experience a similar IT related issue yourself, they will be able to provide new ideas and solutions that they have met troubleshooting for other clients.

When you outsource your IT support, you stand to save money, free up more of your valuable time and improve the company’s overall productivity. At Tristar Tech Solutions, we can provide you with a wide variety of IT support services. We can be your IT support team from our Hertfordshire base, with our IT engineers on hand ready to solve your problems, either remotely or onsite.

If you’re looking for IT support in Hertfordshire or IT support in North London, contact us today, and a member of our team would be more than happy to advise you.